Audio

How do I purchase tracks?

When you want to purchase a track you like you can either:

[i] view the individual track page, by clicking the track name. On this page you will find the track information and all you have to do is click the 'add to bag' icon.

[ii] preview a track by cueing it in the eplayer. You can then add it straight to 'my bag' from the eplayer by clicking the shopping trolley icon or track image in the eplayer. The track[s] will then be placed in 'my bag' and can be viewed at any time.

Once you have finished browsing the site, you can proceed to checkout, make the payment and then immediately start downloading your chosen tracks from the 'My Account' section.

How do I listen to track samples?

You can listen to samples of any tracks by clicking the speaker icon[s]. This will immediately cue the track into the eplayer. You can cue multiple tracks and then play and skip through them using the functional eplayer buttons.

Please be aware you will require the latest version of Adobe Flash Player to display the eplayer.

What format are the audio tracks available in?

Tracks found in the Digital Doghouse can be downloaded in either optimum master quality .wav files or the highest quality .mp3 encoded at 320kbps, giving professional DJs the opportunity to purchase the highest quality audio for a flawless performance on large sound systems, whilst offering club music enthusiasts high quality .mp3 files for their portable devices.

You may stipulate which file format you wish to purchase during the checkout process.

What rate are your .mp3 tracks encoded?

All .mp3 tracks are encoded at 320kbps and are encoded at a constant bit rate using the LAME codec [program], widely recognised as the best .mp3 encoder available.

All Digital Doghouse tracks are compatible with all professional digital DJ software and hardware, iPods, Macs, PCs and all MP3 players.

What is the difference between .wav and .mp3 file?

A .wav file is a digital reproduction of an analog waveform [sound] in its optimum master form. An .mp3 is a condition applied to that audio file, which produces smaller file sizes that are easier to transfer from one device to another. By taking out frequencies that are beyond the human hearing range an average .wav files can be compressed into a quality 320kbps .mp3 at approximately one fifth of the file size to that of the optimum master .wav. This kind of reduction has major benefits when transferring files over the Internet and is perfect for your iPod, PC, Mac, car stereo or portable device.

Digital Doghouse always recommends using .wav files on larger sound systems, as opposed to .mp3 files.

Do you charge .wav handling fees?

NO we do not! The price you see in the Digital Doghouse is the price you pay on checkout!

How long do I have to download the tracks I purchase?

You will have up to 72 hours from the completed purchase time to download the tracks from the 'My Account' section. This feature will allow you sufficient time to download the files to your relevant equipment. Should you still not have successfully downloaded the purchased tracks, please contact us for assistance.

All tracks purchased through the Digital Doghouse remain in your 'My Account' section showing the history of all tracks you bought

I can't download any purchased tracks?

If you have persistent download issues, you might need to configure your firewall or Internet security software to allow the connection to the Digital Doghouse for downloading files. Please check your settings to allow access or add www.digitaldoghouse.co.uk to your list of 'safe' websites to browse and receive content from.

Are the tracks in Digital Doghouse legally available for purchase?

Yes. Digital Doghouse does not condone piracy or file sharing in any form.

We have been licensed by each record label to distribute their catalogues in digital format on their behalf and have the relevant contracts in place. You can take peace of mind knowing that the record labels and producers receive a large proportion of the proceeds, helping to ensure that these creative people keep you thoroughly entertained and dancing in the future.

I have a promotion code. How do I use?

To use a promotion code, simply add the tracks you would like to purchase to your bag and go to the checkout. When you are at the checkout, you will see a text entry field above your list of items saying 'Enter Promotion Code...'. This is where you enter the promotional code, then click next. Your total will be updated accordingly.

What is an ecard?

The Digital Doghouse ecard system allows users of Digital Doghouse to purchase and download your favourite tracks even quicker than using your credit or debit card.

Instead of repeatedly inputting your credit or debit card details at checkout, which can take time and be open to errors at the card service providers end, you can decide to purchase an ecard.

By purchasing an ecard for between £10 & £250, Digital Doghouse will give you extra value on top of your ecard, so keep checking the offers on the ecard page. Also when using the ecard at the checkout you only have to click the 'pay by ecard button once to confirm you sale, as opposed to having to repeatedly input your cards details and residential address.

The whole process to pay by ecard takes approximately 2 seconds and NEVER fails!

Our clever system keeps a record of your ecard, so you know what you have left to spend. Our ecards never expire, you can have numerous ecards on your account. Plus you can either purchase an ecard for yourself or for your friends and family!

Are my card details and personal information safe?

Our site and your personal information is secured by the highest quality SSL [Secure Socket Layer] AES-256 256 bit encryption at all times.

We do not hold or keep your credit card information and only use it at the time of a sales transaction.

What methods of payment are accepted?

Our secure card processing system allows us to accept Mastercard, Visa, Visa Electron, Solo, Switch, Delta and Maestro.

What should I do if my payment is declined?

Should your payment be declined during checkout, please contact your card issuer or try another card. It is your issuer who has the authority to allow or decline the transaction.

Will I be charged VAT on top of my order at check out?

All prices in the Digital Doghouse are fully inclusive of VAT. So, no nasty surprises on checking out!

Can I order over the phone?

No, we only accept online orders.